Frequently Asked Questions
Common questions & answers about vehicle charging.
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Call a customer services agent.
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Create a ticket to get a technical issue resolved.
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Open hours per language
In English: 24/7
In Finnish: 24/7
In French: 07:00-22:00 CET
In German: 06:00–22:00 CET
In Swedish: 07:00–22:00 CET
Talk to us in English
Telephone number:
+44 2081 062497
Talk to us in Finnish
Telephone number:
+358 800 022 00
Talk to us in French
Telephone number:
+33 8051 02777
Talk to us in German
Telephone number:
+49 30 330 835 155
Talk to us in Swedish
Telephone number:
+46 10-551 79 00
Can’t start charging?
If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
Can’t stop charging?
Like with starting a charge, trying again is the best help here. Try both with your RFID and the app. Give the charging station a chance to reconnect with our platform.
Can’t release the cable?
You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also, toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.
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