Charging instructions
How to charge with a Virta station.
One-time payment
You can charge and pay with card here. No need to register.
Customer support
Contact customer services or create a ticket for technical support.
Create a Virta account
Join the e-mobility revolution by creating a Virta account today!
1. Plug in the charging cable
2. Choose a method to pay and start charging:
Virta Network App
Download it from the App Store or Google Play
Virta Network charging tag
Register and order via the app or at virta.global/register
Payment card
Online at charge.virtaglobal.com or on-site at the payment terminal (if available)
3. To stop charging, use the same method
First, unplug the charging cable.
Your Virta account or payment card is charged automatically .
Create a ticket for technical support
Get a technical issue resolved.
Talk to us in English
Telephone number:
+44 2081 062497
Talk to us in Finnish
Telephone number:
+358 800 022 00
Talk to us in French
Telephone number:
+33 8051 02777
Talk to us in German
Telephone number:
+49 30 330 835 155
Talk to us in Swedish
Telephone number:
+46 10-551 79 00
Can’t start charging?
If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
Can’t stop charging?
Like with starting a charge, trying again is the best help here. Try both with your RFID and the app. Give the charging station a chance to reconnect with our platform.
Can’t release the cable?
You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also, toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.
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